We're here to help...faq's

affordable delivery options;> free gift wrapping

due to the brilliance of our affordable delivery and free gift wrapping you may find that a few of our products sell for a slightly different retail price to that which you see in other shops, stores or sites...make sure you factor in the savings of free delivery before comparing prices.  you save far more by not paying delivery or having to trek around to the shops and the post office yourself - enjoy our service with a smile. 

to receive discount customers must register my account details with thatonlineshop

gift voucher codes and discount codes are case sensitive 

 If you are having trouble processing your order double check that the code is correct and case sensitive.

You do not have to register as a returning customer to follow the dots around thatonlineshop.

DISCOUNT CODES NEED TO BE ENTERED IN THE SHOPPING CART SECTION PRIOR TO CHECKOUT.

CLICK ON THE LITTLE SHOPPING CART IN THE TOP RIGHT HAND CORNER TO ENTER COUPON CODE BEFORE PROCEEDING TO PAYMENT AT CHECKOUT.

If you are having difficulty processing your credit card payment please check that you are using an accepted VISA or MASTERCARD.

We do not accept Amex or Diners cards at this stage.

Any items that are shown as IN STOCK are available to be shipped immediately. 

Some items will show PRE ORDER which indicattes that there may be a short wait while we are waiting for delivery of the product from our supplier.  This can take 1 week to 1 month depending on the supplier.  Please call 03 9818 7731 or email info@thatonlineshop.com.au for further estiimated time guidelines.